What should you know about Start with the household's priorities?
Ask what expenses the person wants to address and what resources or coverage already exist. Respect a fixed retirement budget and the client's right to decline. Do not suggest that a standard coverage amount fits every family.
What should you know about Learn benefit timing and underwriting?
Simplified-issue and guaranteed-issue products are not interchangeable. Some policies have limited or graded benefits during an initial period. Read the product's actual terms, and complete health questions accurately without coaching a client to omit information.
What should you know about Communicate accessibly?
Allow time for questions and confirm understanding of premiums, beneficiaries and claims. If a family member participates, follow authorization and privacy requirements. Avoid pressure based on age, grief or fear of becoming a burden.
What should you know about Make servicing part of the work?
Explain how to keep beneficiary information current and where policy documents should be stored. Help with authorized service requests and escalate questions you cannot answer. New agents should seek product training and case review before recommendations.